Shipping policy

Shipping Policy

Thank you for shopping with Kings Custom Designs.

This Shipping Policy explains how we process, manufacture and deliver orders placed through our online store.

Shipping Locations

We currently ship to addresses within Australia only.

We do not currently offer international shipping. Orders placed using an address outside Australia may be cancelled and refunded.

Order Processing and Manufacturing

Many of our products are manufactured using 3D printing and may be made after an order is placed.

Please allow approximately 1 to 7 business days for manufacturing, quality checking, packing and dispatch unless a different timeframe is stated on the product page.

Custom, personalised or made-to-order products may require additional manufacturing time. Where possible, any longer processing timeframe will be communicated before manufacturing begins.

Business days exclude weekends and Queensland public holidays.

Processing and manufacturing time is separate from the delivery time shown at checkout.

Shipping Rates

The following shipping options are currently available within Australia:

Standard Shipping

Flat rate: $12
Estimated carrier transit time: 3 to 7 business days

Express Shipping

Flat rate: $25
Estimated carrier transit time: 1 to 4 business days

Free Standard Shipping

Free standard shipping is available for eligible orders valued at $100 or more, after discounts and before any applicable shipping charges.

Express shipping is not included with the free standard shipping offer unless specifically stated.

Available shipping options and final charges will be displayed at checkout.

Delivery Timeframes

Delivery timeframes are estimates only and begin after the order has been manufactured, packed and dispatched.

For example, an order requiring two business days to manufacture and an estimated three to seven business days for standard delivery may take approximately five to nine business days in total.

Delivery estimates are not guaranteed. Delays may occur because of postal network disruptions, severe weather, natural disasters, peak delivery periods, industrial action, remote delivery locations or other circumstances outside our reasonable control.

We will take reasonable steps to dispatch orders within the stated processing timeframe and will contact you where we become aware of a significant delay. Australian businesses must not accept payment when they know, or should know, they cannot supply an order within the promised or a reasonable timeframe.

Order Tracking

Where tracking is available, tracking details will be sent to the email address supplied with the order after the parcel has been dispatched.

Tracking information may take some time to become active after the shipping label is created or the parcel is lodged with the carrier.

Customers are responsible for monitoring their tracking information and arranging collection where a parcel is taken to a post office or collection point.

Delivery Addresses

Customers must provide a complete and accurate delivery address when placing an order.

Please review your address carefully before completing checkout. Contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Where a parcel is returned because of:

an incorrect or incomplete address
failure to collect the parcel
refusal of delivery
another issue caused by information supplied by the customer

we may require payment of additional postage before resending the order, where permitted by law.

Authority to Leave

Some carriers may leave parcels in a safe location where permitted by their delivery procedures.

Customers should ensure that the nominated delivery address provides a reasonably secure place for delivery.

Where available, delivery preferences should be managed directly through the carrier’s tracking service.

Delayed Parcels

A parcel is not necessarily lost simply because it arrives after the estimated delivery date.

Where tracking has not updated or delivery is significantly overdue, contact us at:

kings-custom-designs@outlook.com

Please include your order number and delivery address.

We will review the tracking information and, where appropriate, contact the carrier or lodge an enquiry.

Lost Parcels

If a parcel appears to have been lost during delivery, please contact us so we can investigate with the shipping carrier.

Do not assume that the carrier is solely responsible or contact the carrier as your only option. Your purchase remains with Kings Custom Designs, and we will assist with an appropriate solution where required under Australian Consumer Law. Consumer guarantees and available remedies cannot be removed simply through a store policy.

Damaged Parcels

Please inspect your order after delivery.

If an item arrives damaged, contact us as soon as reasonably possible at:

kings-custom-designs@outlook.com

Please provide:

your order number
a description of the damage
photographs of the item
photographs of the packaging and shipping label, where available

Keep the damaged item and its packaging until we advise whether they are required for assessment.

Where the product is faulty, damaged or does not meet an applicable consumer guarantee, we will provide an appropriate remedy in accordance with Australian Consumer Law. Delivery fees and remedies for faulty goods cannot be restricted by blanket store-policy wording.

Incorrect Items

If you receive the wrong item, contact us as soon as reasonably possible with your order number and photographs of the item received.

We will arrange an appropriate solution, which may include replacement, return instructions or a refund.

Split Shipments

Where an order contains multiple products, we may occasionally dispatch the products separately.

Where this occurs, you may receive more than one parcel and more than one tracking number. You will not be charged additional shipping fees unless agreed with you beforehand.

Local Pickup and Delivery

Local pickup and local delivery are not currently available unless separately arranged and confirmed by Kings Custom Designs before an order is placed.

Please do not visit our manufacturing or return address without prior approval.

Returns

Shipping costs and procedures relating to returns, exchanges, faulty products and change-of-mind requests are covered by our Return and Refund Policy.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded.