Return and Refund Policy

We offer a 30-day change-of-mind return policy. This means you have 30 days after receiving your item to request a return.

To qualify for a change-of-mind return, the item must be unused, undamaged and in the same condition in which it was received. It must also be returned in its original packaging, where reasonably possible. Proof of purchase is required.

To request a return, contact us at kings-custom-designs@outlook.com before sending the item back. Items returned without first receiving return approval may not be accepted.

If your return is approved, we will provide return instructions. Unless the item is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law, the customer is responsible for return postage costs. Original shipping charges are not refundable for change-of-mind returns.

3D Printed Items

Our products are manufactured using additive manufacturing. Small layer lines, seams, surface marks and minor cosmetic variations may be visible. These are normal characteristics of the 3D-printing process and are not generally considered defects where they do not affect the intended function or reasonable durability of the product.

Colours, shades and surface textures may vary slightly between production batches and may appear different from photographs due to filament variation, lighting, photography and individual screen settings.

This section does not limit any rights or remedies available under the Australian Consumer Law.

Damaged, Faulty or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if your item arrives damaged, is faulty, is materially different from its description or if you receive the wrong item.

Please include your order number, a description of the issue and clear photographs where possible. We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund. Consumer guarantees may apply beyond the 30-day change-of-mind period.

Custom and Personalised Products

Custom-made, personalised or specially commissioned products cannot be returned simply because you change your mind.

This exclusion does not apply where the product is faulty, unsafe, materially different from the agreed design or description, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

Sale Items

Sale and discounted items cannot be returned for change of mind unless otherwise stated.

This does not affect your rights where a sale item is faulty or otherwise fails to meet the consumer guarantees under the Australian Consumer Law.

Exchanges

To request an exchange, contact us at kings-custom-designs@outlook.com.

Where an exchange is approved for change of mind, the customer is responsible for returning the original product and for any additional shipping costs. For faulty or incorrectly supplied goods, we will provide a remedy in accordance with the Australian Consumer Law.

Refunds

We will notify you after receiving and inspecting an approved return.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, contact us at kings-custom-designs@outlook.com.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.